Shipping and Refund Policy

Shipping Policy
We are pleased to offer free shipping on all orders. Once your order is placed, it will be processed and dispatched within 3 to 5 business days. Delivery times may vary based on your location, but most orders are delivered within 1 to 2 business days. You will receive a tracking number as soon as your order is shipped.

Please ensure that the shipping address provided is accurate. We are not responsible for delays caused by incorrect address details. If you need to modify your shipping details after placing an order, please contact our support team as soon as possible.

Refund and Replacement Policy
We strive to ensure customer satisfaction with every purchase. Please review our refund and replacement policy below:

Replacement Policy:

• If the received product is defective or does not match the description, you may request a replacement within 3 days of delivery at no extra cost.
• If you request a replacement after 3 days or for a non-faulty product, a processing fee of 25 AED per replacement will apply.

Refund Policy:

• We do not offer refunds as part of our standard policy. However, if you wish to request a refund, the following charges will apply:

Special Case Refunds:
In rare cases involving security risks, we may issue a refund to the customer. In such situations, while we will bear the refund cost, the sale amount for the refunded transaction will still be reversed from your account. Any such occurrences will be mentioned in your weekly payment invoice.

For any refund or replacement requests, please contact our support team at [Your Support Email] with your order details, and we will be happy to assist you.

Thank you for shopping with us!